Frequently Asked Questions

1). What kind of products do you build?
We design and build:

    Decking
    • Vinyl
    • Composite
    • Premium Hardwoods
    • Cedar

    Fencing
    • Vinyl
    • Aluminum
    • Steel
    • Composite
    • Wood

    Railing
    • Vinyl
    • Aluminum
    • Steel
    • Composite

    Gazebos

    Shade Structures


    …And other outdoor structures. We also offer material only sales if you prefer to do the project yourself.

    2). How long has your company been in business?
    The Deck & Fence Store has been in business for over 15 years—specializing in low maintenance decking and fencing.

    3). Do you have product samples or displays for me to look at?
    Yes, we do. The Deck & Fence Store has a large 5-acre showroom with indoor and outdoor product displays. We are open 6-7 days a week (depending on time of the year) with trained representatives that can answer any type of product questions you might have.

    4). What if I want to do the project myself?
    The Deck & Fence Store customer services representatives can provide you with the correct amount of material needed to complete your project and equip you with proper installation procedures. We can also provide you with installation manuals.

    5). What if I want you to install my fence or deck?
    We provide customers with installation services. Our sales director would schedule you an appointment for a free in-home estimate. What that entails is a Deck & Fence Store sales representative meeting with you at your home or project site, discussing material options, designing your project, and administering you a quote.

    6). What happens once I receive my estimate?
    Once you receive your estimate, our sales director and your sales representative will follow-up with you to see if you have additional questions. We will do whatever you need to help you feel comfortable about your project and going ahead with our company.

    7). Do you offer financing?
    Yes, we do. The Deck & Fence Store is working alongside GE Finance to offer our customer great, low interest financing options. If you are interested in applying for financing-just click the GE Logo on our home page.

    8). Do you have a written contract I will sign?
    If you decide to go with The Deck & Fence Store we will have you sign a 2 page contract. Once, you sign the contract we can schedule a site-visit and installation date.

    9). What type of warranties do you offer?
    Many of our products come with a Lifetime Warranty. For a more precise warranty, please look under our products page. We have technical information there.
    Our company also offers a 2-year installation warranty. The reason it is 2 years, is because we feel that anything that could go wrong or defective with a product typically happens within the first two years. That is due to the product adjusting to weather conditions.

    10). Are you a Licensed Company?
    Yes, we are.

    11). What type of insurance do you have?
    The Deck & Fence Store is fully insured. We carry workman’s compensation & general liability insurance.

    12). What is your busiest time of year?
    We are typically the busiest from March until September.

    13). Is your pricing competitive?
    Absolutely! Our company offers the same price for every customer. Each customer gets the best rate we can give. We are honest with our pricing and our policies.
    Other companies, in the industry, have been known to have hidden fees and unethical selling methods. The Deck & Fence Store is not like that. Our company and employees are honest and trustworthy. There will be no inflated prices or additional charges tacked on to your quote after you have received it. That is our promise to you.

    14). What is your charge per linear foot?
    Each project is customized to fit each customer’s particular project needs. There are many variables that affect our ability to give an exact price. These variables include: height off the ground, site conditions, ground conditions, material choices, local code requirements, complexity of design, etc.
    Since there are so many unknown variables, a flat square footage price would be misleading. Not until we are able to administer you a free in-home estimate, can we properly determine what the cost of your project will be.

    15). What is your lead time?
    Our lead time varies depending on the time of year and backlog. However, typically project can be completed quicker in the fall and winter. If you need additional information please contact our office at 636.861.3323.